Contact Us / FAQ

Need help?

We'd Love to hear from you! 

Call us: (770) 832-9673

Email us: [email protected]

Visit us: 995 Maple Street Carrollton, GA 30117

Company details

The Squire Shop
995 Maple Street
Carrollton, GA 30117
USA

(770) 832-9673
Mon-Fri from 10am to 6pm EST Saturday 10am to 5pm EST

[email protected]
For general inquiries

Facebook messenger chat
Typically replies within 20 minutes

Mon-Fri: 9am to 6pm EST
Sat: 10am to 5pm EST
Sun: CLOSED

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Frequently asked questions

1. Tuxedos
1.1 How does the Tuxedo Rental Process Work?

The Squire Shop’s tuxedo rental process is very easy. Our employees are trained tuxedo professionals, so you can take comfort in knowing your wedding is in the right hands!  All you have to do is make an appointment through our website or come in at your convenience and let us take it from there! When you come in to set up your wedding we explain everything in detail and help you pick out the perfect tuxedos and colors.

1.2 My Groomsmen do not Live in Carrollton. Where should they get measured?

Don’t worry, this is a common scenario that we deal with daily. All you have to do is gather their measurements and either call them in to one of our helpful employees at the store, or fill out the out-of-town measurement form on our website and press submit. It’s that easy!

1.3 When should I come in to set up my wedding for Tuxedo Rentals & what if I need to make changes to my Wedding Party?

We always say the sooner the better, but we also understand that there are special circumstances. For you last minute procrastinators out there- it is best to have your wedding set up no later than one month before your event. And groomsmen should be added/measured no later than two weeks before the wedding. 

1.4 Can I Measure Myself for my Tux?

No! We would prefer that you get fitted in our store or in another mens store that is accustom to fitting someone for tuxedos. 

1.5 How much does it cost to rent a tux?

We try to stay as competitive as possible when it comes to pricing! Our tuxedo rentals start at $90 (Classic Black Tuxedo) which include the coat, pants, shirt, vest/cummerbund & tie of your choice, and a studs & cufflink set! We have hundreds of tuxedos in all different price ranges include Ultra Slim Fit and Designer options!

1.6 Tuxedo Payments

How much is the down payment on my tux rental? $50 Non Refundable Downpayment

When do I pay the rest? You will pay the remaining balance when you come in for your final fitting

Can I pay for my tux rental AFTER I've worn it? No, we have to have the tuxedo paid In-Full before it leaves the store

1.7 Do I have to make an appointment to rent my tux?

Nope! Come on in at your convenience! If you would like to make an appointment with our owner to discuss your tuxedo plans, Click Here to book your Appointment through Facebook!

1.8 How Long does it take to get my tux in?

Your tux will arrive the WEEK OF your event! For Weddings, we guarantee your Tux Rental will be Available for Pick-Up 2 Days before your Wedding. For Proms & Formals, we guarantee your Tux Rental will be Available for Pick-Up 1 Days before your Event.

If your Tuxedo is Available any earlier, we will call you immediately!

1.9 How far in Advance should I choose my tux and get fitted for it?

We always say, "The Sooner the Better"! You don't want to put something like this off til the last minute! 

If you're running short on time, for Weddings we suggest coming in at least 1 month before. 

For Proms and Formals we suggest coming in at least 2 weeks ahead of time! **For Larger Prom weekends, please come in as soon as you can to ensure quicker service**

Need a Last Minute Tux? We've got you covered at no additional charge!

1.10 Can I cancel my tux?

You can cancel your tuxedo rental up to 2 weeks before your event date. Your downpayment is non-refundable.

1.11 Do I have to dry clean my tux rental before I bring it back?

Nope, We'll do that for you!

1.12 Can I rent JUST a Vest and Tie?

You sure can! Ask our associates for details!

1.13 How will I know if my Tuxedo Rental is Ready for Pick Up?

We will call or text you as soon as your tuxedo is ready for Final Fitting and Pick Up!

1.14 What all comes with my Tuxedo Rental?

All tuxedo rentals come with a Coat, Pants, Pleated Shirt, Vest/Cummerbund & Tie of your Choice, and a Stud & Cufflink Set. 

1.15 Can I make Last Minute changes to my Tux Rental?

Please give us 2 weeks notice on any changes you need to make to your tuxedo rental. 

1.16 What happens if my tux doesn't fit?

The short answer is, We'll Fix It!

It's harder and harder to get the Perfect fit these days with so many different fits and designers. Your final fitting is CRUCIAL to getting the Perfect Fit!

If there are minor alterations that need to be done, we will do it while you wait.

If you need a completely different size, we'll have it in for you the following day!

1.17 Is a Tuxedo Final Fitting Required?

Yes! The only way to guarantee a great fit is to try your tux on for one of our tuxedo specialist. 

For emergency situations, you will fill out a "Failure to Final Fit Form" and you may take your tuxedo with you. It is your job to try on your tuxedo IMMEDIATELY and let us know if there are any changes you would like to make.

1.18 Are there any Special Tuxedo Promotions?

Weddings

  • $40 Off each Tuxedo Rental
  • Grooms Free Program - with 5 paid rentals, the Groom gets his Tux Rental for Free!
  • Ring Bearer Special - The Ring Bearer must be accompanied by the groom's tuxedo rental and five fully paid rentals in the wedding party.

Proms & Formals

  • $40 Off each Tuxedo Rental
  • Free T-Shirt (While Supplies Last)
1.19 How long can I keep my tuxedo rental?

Your Tux will be due back the Monday after your event. 

During prom season, we will be open SELECT Sundays for Tuxedo Return only

1.20 Do you keep old measurements on file?

We keep your measurements on file for 1 year. 

2. General Questions
2.1 Are you Hiring?

We are always looking for great sales people! Come in to the store and grab an application or submit your resume to [email protected] 

2.2 When are your Sales?

Typically we have an End of Summer Sale Mid July and a Winter Sale Mid January. Perhaps our biggest Sale is our Black Friday Sale each year!

2.3 Can I exchange an Online order In the Store?

Absolutely! Come on in, we'd love to help!!

2.4 What is your Return Policy?

Sale Items are Not Eligible for Refund.

Items are eligible for Return/Refund if:

  • All items are un-worn, un-washed, un-altered and have the original tags still attached
  • Items are received with 15 days from the original purchase date.
  • All items are free of make-up, deodorant, perfume, or other stains.

Items are eligible for Store Credit if:

  • All items are un-worn, un-washed, un-altered and have the original tags still attached
  • Items are received with 30 days from the original purchase date.
  • All items are free of make-up, deodorant, perfume, or other stains.

There will be NO Returns or Exchanges 30 Days after Purchase.

If your return does not meet the above criteria, please do not attempt to return it. Items will be shipped back to you and are subject to additional shipping costs.

If you receive incorrect merchandise or merchandise you believe to be defective, This must be reported within 5 Days of Receiving your Items or they Cannot be Returned. Please contact us via Email [email protected]squireshop.com

To return an item by mail:

  • Enclose a copy of your receipt, highlighting or circling which items you are returning & reason for Return

Mail to:

The Squire Shop
995 Maple Street
Carrollton, Georgia 30117

We suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

Once we receive your items they will be processed within 1-3 business days at which time you will be issued a Refund or Store Credit for the price of the item and any applicable taxes. 

Shipping charges are non-refundable.

Once an order has been placed, the order cannot be canceled or modified.

2.5 How do I submit a Request for a Donation?

We love supporting our community and try to donate and sponsor as many things as possible. Please email all inquiries to [email protected]

2.6 Can I pick up my online order at the store?

Yes you can! Once you're at Checkout, select the Pickup In Store Option and your order will be ready within an hour of finalizing your order. Order pickup is available Monday-Friday 10-6pm EST and Saturday 10-5pm EST

2.7 How quickly will you ship my order?

Orders placed BEFORE 11:00 am EST will go out SAME DAY Monday-Friday.

Orders placed AFTER 11:00 am EST will go out the NEXT Business Day Monday-Friday.

Orders Placed on Saturday & Sunday will be shipped the Following Monday. 

2.8 What are your payment options?

We Accept all Major Credit Cards, Paypal

2.9 Do you have a Rewards Program?

We have an In Store Rewards Program but do not currently have one for online customers. 

2.10 What are your hours?

Monday-Friday 10:00am - 6:00pm EST

Saturday 10:00am - 5:00pm EST

Sunday: CLOSED

Please check our Google Business Listing for all Business Times, including Holidays! 

2.11 Can I special order an item that you don't carry in the store?

Special Orders can be done In Store Only. Please let us know what you'd like to order, and we'll let you know if it's something we can get!

2.12 Can I order something by calling?

You sure can, We'd love to chat and process an order for you! Please call us at (770) 832-9673 Monday-Friday 10-6pm EST and Saturday 10-5pm EST.

2.13 Do you have everything you carry in your store, online?

We do not. Some of the Brands that we carry in our store do not allow us to sell online. If you see something on Instagram or Facebook that is not offered Online, give us a call and we'll take payment over the phone and ship it to you!

2.14 Can I suggest a Brand for you to carry?

We love knowing whats New and what our customers want! Please let us know your brand or product suggestions via email [email protected]

2.15 Who are your models? And can I be one?

During the year, we allow our Employees and Friends to model our clothing. For our Yearly Prom Photoshoots, we get recommendations from Teachers and Students. 

2.16 Can I use Gift Cards Online?

Absolutely!

2.17 Who owns The Squire Shop?

The Squire Shop is Owned by April Brewer Nestor. She has owned The Squire Shop since 2005! If you'd like to contact her directly, please email her at [email protected]

The Squire Shop

Come Visit us Today! We're open Mon-Fri 10am to 6pm, Sat 10am to 5pm

The Squire Shop

995 Maple Street
Carrollton, GA
30117

(770) 832-9673
Mon-Fri 10am to 6pm, Sat 10am to 5pm